Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Cambridge | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Cambridge is a GPhC registered online pharmacy weight loss clinic based in Cambridge, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

Pharmacy Weight Loss Cambridge is the data controller responsible for your personal information. We are registered with the General Pharmaceutical Council (GPhC No. 9012511) and operate as an online pharmacy weight loss clinic serving patients in Cambridge and across the UK.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following types of information:

Personal identifiers: Full name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, BMI, and any relevant clinical data provided during consultations
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, device information, and website usage data collected via cookies
Communication records: Correspondence with our pharmacy team via email, phone, or online forms

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal information for the following purposes:

To assess your suitability for weight loss treatments and process your prescriptions safely
To dispense and arrange delivery of your medication, typically within 1 working day of pharmacist approval
To communicate with you about your treatment, order status, and follow-up care
To maintain accurate medical records as required by our professional and legal obligations
To process payments and manage your account
To comply with GPhC regulatory requirements and applicable UK law
To improve our services and website experience

Our legal bases for processing include the performance of a contract, compliance with legal obligations, protection of vital interests, and, for special category health data, the provision of healthcare services by a regulated professional.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly
Analytics cookies: To understand how visitors use our site, helping us improve our services
Preference cookies: To remember your settings and choices

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only where necessary with trusted third parties, including:

Prescribing clinicians and healthcare professionals involved in your care
Secure payment processing providers
Delivery and logistics partners for order fulfilment
IT and hosting service providers who support our website and systems
Regulatory bodies such as the GPhC where legally required

All third parties are contractually required to handle your data securely and in accordance with UK GDPR. We do not transfer your data outside the UK without appropriate safeguards in place.

6. Data Retention and Security

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidelines, or longer where required by law. We implement appropriate technical and organisational security measures to protect your data from unauthorised access, loss, or disclosure. Access to patient data is strictly limited to authorised personnel only.

7. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact us using the details below. We aim to respond to all data-related requests within 48 hours.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Cambridge
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.