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Terms of Service

Last updated: 22 July 2026

Terms of Service – Pharmacy Weight Loss Cambridge

Pharmacy Weight Loss Cambridge
GPhC Registration No. 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our website or services. By placing an order or registering with us, you confirm that you accept these terms and agree to be bound by them.

1. About Us

Pharmacy Weight Loss Cambridge is a GPhC-registered online pharmacy operating in Cambridge, United Kingdom (GPhC No. 9012511). We provide online consultations and prescription weight loss treatments to eligible patients. Our services are provided in accordance with UK pharmacy law and the standards set by the General Pharmaceutical Council.

2. Eligibility

To use our services, you must:

We reserve the right to decline or withdraw services to any individual who does not meet our clinical eligibility criteria or who provides false or misleading information. Providing inaccurate medical information may endanger your health and may constitute a criminal offence.

3. Prescriptions

All prescription treatments are issued only following a clinical assessment carried out by one of our registered prescribers. A prescription will be issued solely at the clinical discretion of the prescriber, and we cannot guarantee that a prescription will be provided following consultation.

Prescriptions issued through our service are valid for use only with Pharmacy Weight Loss Cambridge unless otherwise stated. We do not issue paper prescriptions for onward use at third-party pharmacies.

You must inform us of all current medications, allergies, and medical conditions. Failure to disclose relevant information may result in treatment being withdrawn without refund.

4. Payment

Payment is required in full at the time of ordering. We accept major credit and debit cards. All transactions are processed securely via an encrypted payment gateway.

Prices are displayed in British Pounds Sterling (GBP) and are inclusive of any applicable taxes. We reserve the right to amend prices at any time; however, the price confirmed at checkout will apply to your order.

5. Delivery

Once your consultation has been reviewed and approved by our pharmacist, your order will be dispatched within 1 working day. Delivery is to UK addresses only.

We are not responsible for delays caused by third-party courier services, incorrect addresses provided by the customer, or circumstances beyond our reasonable control. It is your responsibility to ensure someone is available to receive the package where a signature is required.

6. Cancellations and Refunds

You may cancel your order at any time before it has been approved and dispatched by contacting us promptly. Once a prescription has been issued and the medication dispensed, we are unable to accept returns or provide refunds, in accordance with Regulation 19 of the Human Medicines Regulations 2012.

If your order is declined by our prescriber following consultation, you will receive a full refund within 5–10 working days.

If you receive a damaged or incorrect item, please contact us within 48 hours of receipt and we will arrange an appropriate remedy.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. It should not be used as a substitute for professional medical consultation, diagnosis, or treatment.

Weight loss treatments carry potential risks and side effects. You are encouraged to read all patient information leaflets supplied with your medication. If you experience any adverse effects, discontinue use and seek advice from your GP or call 111 immediately.

Our services do not replace your regular GP or NHS care. We strongly recommend that you keep your GP informed of any treatments obtained through our pharmacy.

8. Privacy and Data

We process your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We aim to respond to all data-related enquiries within 48 hours. Please refer to our Privacy Policy for full details of how we collect, use, and protect your information.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these terms, please contact us through the details provided on our website. We are committed to resolving any concerns promptly and professionally.